Effective Date: 6th March 2025
Cog-Spark is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.
By accessing or using the Cog-Spark website and associated services and resources, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We may collect both "Personal Information" and "Non-Personal Information."
- Personal Information: This refers to information that can be used to identify you, such as:
- Name
- Email address
- Contact information
- Account username and password
- Information you provide when using interactive tools or contacting us for support.
- Non-Personal Information: This refers to information that does not directly identify you, such as:
- Website usage data (e.g., pages visited, time and date of access)
- Browser type and version
- Operating system
2. How We Use Your Information
We may use your information for the following purposes:
- To provide and improve our services: This includes delivering content, facilitating consultations (if applicable), providing customer support, and responding to inquiries.
- To process transactions: This includes processing payments for services (if applicable).
- To send you communications: This may include service updates, relevant resources, and information about new offerings.
- To comply with legal obligations: We may process your information to comply with applicable laws and regulations.
- To ensure platform security: We may use your information to detect and prevent fraud, misuse, and other security risks.
- To conduct research and analysis: We may use aggregated and anonymised information to improve our platform and services.
3. How We Share Your Information
We may share your information with the following third parties:
- Service providers: We may share your information with trusted third-party service providers who assist us with payment processing, data analytics, and other essential website functions and other resources that help us deliver our services and solutions. These providers are obligated to protect your information.
- Relevant professionals: If you engage with consultation services offered through Cog-Spark (if applicable), we will share necessary information with the relevant professionals.
- Legal authorities: We may disclose your information to legal authorities if required by law.
- Business transfers: If Cog-Spark is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organisational measures to protect your information from unauthorised access, use, or disclosure.
5. Your Privacy Rights
You have the right to access, correct, and request deletion of your personal information. To exercise these rights, please contact us using the details provided below.
6. Cookies and Similar Technologies
We use cookies and similar technologies to collect Non-Personal Information and enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Postal Address
Cog-Spark Ltd
85 Great Portland Street, 5th Floor, London, England, W1W 5PF
Registered in England and Wales: 16207081