Supporting student mental health is a vital but often complex responsibility for university staff. Students may face a range of challenges, from academic pressures to personal struggles, and knowing how to approach these conversations can make a significant difference. This masterclass provides a safe and engaging space to explore best practices for navigating sensitive discussions with confidence and care. Participants will gain insights into the impact of mental health on student success, develop essential communication strategies, and learn how to respond effectively while maintaining their own wellbeing. By fostering open and supportive interactions, staff can help create an environment where students feel heard, valued, and empowered to seek the right support.

Masterclass Overview 

University staff are often the first point of contact for students facing mental health challenges, making it essential to feel prepared for these important conversations. This interactive two-hour session offers practical guidance on recognising signs of distress, approaching difficult discussions with empathy, and directing students towards appropriate support. Using real-life scenarios, participants will develop their ability to listen effectively, maintain clear professional boundaries, and create a safe space for students to share their concerns. The session also highlights strategies for safeguarding staff wellbeing, ensuring they can provide support without feeling overwhelmed.

Learning Outcomes 

By the end of the masterclass, participants will be able to: 

1. Recognise the signs of distress or emerging mental health concerns in students and respond in a supportive and appropriate manner. 
2. Use effective communication techniques, including active listening and open questioning, to create a safe and non-judgemental space for students to talk about their wellbeing. 
3. Understand professional boundaries and university safeguarding policies, ensuring students receive the right level of support while maintaining staff wellbeing and professional responsibilities.